Effective Date: February 28, 2025
Thank you for choosing [Your Platform Name] (“we,” “us,” or “our”) for your online learning and appointment scheduling needs. We strive to provide a high-quality experience with our courses and lecturer appointments. This Return and Refund Policy outlines the terms under which you may request a refund for purchases made on our platform https://dan-tube.com/ (the “Platform”). Please read this policy carefully before making a purchase.
1. Eligibility for Refunds
We offer refunds under specific conditions depending on the type of purchase:
a. Online Learning Courses
- Full Refund: You may request a full refund within [7/14/30 days—specify your preference] of purchase if:
- You have not accessed more than [10%/25%—specify] of the course content (e.g., videos, quizzes, or materials).
- The request is made within the refund period from the date of purchase.
- Partial Refund: If you’ve accessed more than [10%/25%] but less than [50%—specify] of the course, you may be eligible for a partial refund at our discretion, based on usage and time elapsed.
- No Refund: No refunds will be issued after the refund period expires or if you’ve completed [50% or more—specify] of the course.
b. Lecturer Appointments
- Full Refund: You may cancel and receive a full refund for an appointment if:
- Cancellation is made at least [24/48 hours—specify] before the scheduled appointment time.
- Partial Refund: Cancellations made less than [24/48 hours] but more than [2/4 hours—specify] before the appointment may qualify for a partial refund (e.g., 50% of the fee), subject to lecturer availability and platform discretion.
- No Refund: No refunds will be issued for:
- Cancellations within [2/4 hours] of the appointment.
- No-shows or missed appointments without prior notice.
2. Non-Refundable Purchases
The following are non-refundable unless required by applicable law:
- Completed Courses: Courses fully completed or downloaded in their entirety.
- Special Promotions: Courses or appointments purchased during limited-time discounts or bundles, unless explicitly stated otherwise at the time of purchase.
- Technical Issues: Refunds will not be issued for inability to access content due to user-side technical problems (e.g., unsupported devices or internet issues), though we’ll provide support to resolve access where possible.
3. How to Request a Refund
To request a refund:
- Contact us at info (at) dan-tube.com or through the Platform’s support portal within the applicable refund period.
- Provide your name, email address used for the purchase, order number, and reason for the refund request.
- For courses, we may verify your usage data to confirm eligibility.
We’ll review your request and respond within [3-5 business days—specify]. Approved refunds will be processed to your original payment method within [5-10 business days—specify] of approval, depending on your bank or payment provider.
4. Exceptions and Special Circumstances
- Technical Issues on Our End: If you cannot access a course or appointment due to a Platform error (e.g., server downtime or scheduling glitches), we’ll offer a full refund or reschedule the appointment at no additional cost, at your discretion.
- Cancellation: If a lecturer cancels an appointment and no suitable rescheduling option is available, you’ll receive a full refund.
- Course Quality: If you believe a course does not match its description, contact us within [7/14 days—specify] of purchase with details. We may offer a refund or alternative course access at our discretion.
5. Subscription Plans (If Applicable)
If your Platform offers recurring subscriptions:
- Cancellation: You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of the current billing cycle, with no pro-rata refunds for unused time.
- Refund: Subscription fees are non-refundable except within [7/14 days—specify] of the initial purchase, provided you haven’t accessed significant course content (as defined in Section 1a).
6. Chargebacks and Dispute
If you initiate a chargeback through your payment provider without contacting us first, we reserve the right to suspend your account pending resolution. We encourage you to reach out to us directly to resolve any issues.
7. Changes to This Policy
We may update this Return and Refund Policy as needed. Changes will be posted here with an updated “Effective Date.” Your continued use of the Platform after updates indicates acceptance of the revised terms.
8. Contact Us
For refund requests or questions about this policy, please reach out to us at:
- Email: info (at) dan-tube.com